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Please replace this text with you Privacy Policy. Please add any additional cookies your website uses below (e.g. Google Analytics).
This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
name
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
Cookie Name
Cookie Description
FORM_KEY
Stores randomly generated key used to prevent forged requests.
PHPSESSID
Your session ID on the server.
GUEST-VIEW
Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART
A link to information about your cart and viewing history, if you have asked for this.
STF
Information on products you have emailed to friends.
STORE
The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE
Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID
Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE
Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION
Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT
Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS
Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION
Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY
Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION
Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE
Facilitates translation of content to other languages.
Lululun USA Official Website | Shop Lululun Sheet Mask & more! | Free Shipping with $35+ in the US / $100+ in Canada
■ Shipping Area: USA (50 States) and Canada (Customers are responsible for customs taxes and duties)
We ship only to physical addresses in the USA and Canada. We do NOT ship to any of the following:
• PO Boxes, APO, DPO or FPO addresses • USPS Mail Box, FedEx Mail Box, any other type of public Mail Box • US territories other than 50 states • International courier or transportation/shipping centers in the USA including e.g., NewYorkMailBox.com
■ Shipping Carriers UPS / USPS for US Addresses & DHL / USPS for Canada Addresses
U.S SHIPPING COST & DELIVERY TIMES:
Our business time is Monday - Friday Pacific Time (excluding U.S. federal holidays) The order must be placed by 12 pm PST to start processing the same day. Processing time typically processes within 2 business days (Monday – Friday). During the holiday season, shipping may take longer. Any order after 12 pm PST will roll over to the next business day to process. If you wish to change the shipping address during the shipping process, there will be an additional $15 service fee applied to your account. To avoid any complications with your delivery, we suggest to double-check and confirm your Shipping Information and Address is correct, deliverable, and complete (suite number, apt number, room number, zip code, etc.) According to the California laws, local sales tax will be applied to the California residential address with their orders.
■ USA Shipping Fee (50 States) We offer Free USPS/UPS Shipping for orders $35 or over (excluding taxes) in the U.S. all 50 states, or a discounted rate of $8.00 for orders less than $35.
STANDARD SHIPPING via USPS or UPS • Orders under $35 $8.00 Flat Rate • Orders $35 and over FREE
Please Note: • Orders more than $100 will be shipped with Signature Required Service with or without the customer's request in order to avoid lost package after the delivery. (Updated August 2020) • Delivery times are basic on USPS / UPS estimated, there is not 100% guaranteed to arrive within the estimated time frame. • Please check on your order status to track the most updated time frame. • USPS / UPS will leave a note if the shipment is required a Signature. Please contact or visit the office that is stated on the note to pick up your package. • There will be an additional $15 fee apply to your account if you request the mailing address change during the shipment processing • The above shipment rate only applies to domestic ground packages under 30 lbs. • At Lululun USA, we apologized that we currently Do Not Ship to the Following:
PO Box, APO, DPO and FPO International address other than USA International courier or transportation/shipping centers in the USA US territories other than 50 states
■ Ship to Hawaii and Alaska Orders shipped to Alaska and Hawaii generally take longer. We use only USPS to ship to Hawaii and Alaska. We do not offer expedited shipping.
■ Shipping Fee for Canada
Shipping Carrier: DHL / USPS • Orders Less Than $100 $23.99 Flat Rate • Orders $100 and over FREE
All Canada orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your Lululun USA order and/or shipping total. Lululun USA is not responsible for fees associated with imports. All fees must be paid by the parcel recipient. You may want to check how much duty and taxes are prior to placing an order from this link (Canada Border Service Agency).
BILLING TIME Credit card funds authorized for the purchase will be captured only when your order ships from our warehouse. Orders typically ship within 1-2 business days from the time they are received.
TRACK PACKAGE Once you’ve placed your order, we will send you a series of emails. The first is an Order Confirmation email, which will contain all your order details. The second will let you know when your order has been processed. The third will let you know your order has been sent for delivery. After you receive the third email, you can track your order, using your order tracking number, by following this link: ORDER STATUS.
■ Unsuccessful Delivery: Lululun USA shall not be liable for any lost, stolen or damaged packages or for any delay caused by act or default of the shipping carrier. Lululun USA is responsible for orders until they leave our warehouse facility only. Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely.
It is the customer's responsibility to provide a correct and accurate shipping address and information. Any charges or losses incurred by Lululun USA in the process of re-routing or making an address correction will be the responsibility of the customer. Lululun USA will make every attempt to contact the customer in advance to avoid additional shipping charges if possible. Please be sure to receive and sign for the package to avoid any loss of products. If delivery is attempted and the driver is unable to deliver the package, the shipping company will return the package to Lululun USA. Any charges incurred by Lululun USA due to unsuccessful delivery will be the responsibility of the customer.
RETURN POLICY:
To provide our customers with the best shopping experience, we have a Product Return & Exchanges Service. If you receive a product with which you are not satisfied or have any quality issue, please feel free to contact Lululun USA Customer Service within 15 days of receipt of your order (returns and exchanges will not be provided after this date has passed).
LuLuLun USA accepts returns or refunds only after issuing a Return Merchandise Authorization. To receive a return and/or refund, please adhere to the following procedure:
1. Contact Customer Service with your purchase details and the reason for your return/refund to receive your Return Merchandise Authorization (RMA). Email: info@lululunusa.com Phone: 1-626-861-2292 2. Our customer service specialist will review the return/exchange and will notify you of approval or denial and will guide you on the next steps. 3. Please return your package to the below address: Lululun USA, Attn. Web Returns 14888 Los Angeles Street, Irwindale, CA 91706 4. Be sure to include all products being returned (including all gifts or free merchandise provided with purchase). 5. Be sure to include all the ORIGINAL PACKAGING. 6. Write your Return Authorization (RMA) Number on the outside of the shipping box. (NOT ON THE ITEM PACKAGE)
If the returned item(s) does not meet the Return Policy criteria (RMA # unused, and in new condition with all of the original packaging and accessories), then no refund will be given and the customer will be given the option to have the returning item(s) shipped back to him/her at their own expense.
To ensure we receive your package, be sure to keep a copy of the return tracking number for your reference.
Your return will be processed promptly upon arrival once our specialists receive the item and approve the request. Please allow 7-10 business days from the shipping date for your account to be credited. Shipping and handling are not refundable.
■ Return Shipping Cost: If a return is due to any fault of the customer, such as the customer ordered an incorrect item(s), or the customer entered the delivery address incorrectly, the customer shall be responsible for the return shipping cost. If the return is due to an error or fault of Lululun USA, such as we shipped the incorrect item(s) or the item(s) was damaged upon arrival, Lululun USA shall be responsible for the return shipping cost.