Menu
Welcome to LuLuLun USA Official Website. Shop LuLuLun Masks. Free US Shipping over $35.

Shipping Policy

Shipping Area / Addresses:

Shipping Area: USA Only (50 States)

We ship only to physical addresses in the USA. We do NOT ship to any of the following.

• PO Boxes, APO, DPO or FPO addresses

• USPS Mail Box, FedEx Mail Box, any other type of public Mail Box

• International courier or transportation/shipping centers in USA including —e.g.,

NewYorkMailBox.com

Shipping Carrier:

Preferred carrier is FedEx.

Order and Shipment processing:

At LuLuLun, our business time are Monday - Friday Pacific Time (excluding U.S. federal holidays) and the order cut off time is 6 p.m. (Pacific Time.)

Any order after 6 p.m.(Pacific Time.) will roll over to the next business day shipment processing.

Please allow at least 1 to 5 business days for us to process your order.

If you request to change the shipment address during the shipping process, there will be an additional $15 fee apply to your account

According to the California laws, local sales tax will be apply to the California residential address with their orders.

To avoid any complications with your delivery, we suggest to double check and confirm your Shipping Information and address is correct,

deliverable, and complete (Suite number, Apt number, Room number, Zip code etc.)

Billing Time

Credit card funds authorized for the purchase will be captured only when your order ships from our warehouse. Orders typically ship within 1-2 business days from the time they are received.

Track Package

A shipment notification, including tracking information will be sent to your email address when your order is processed and leaves our facility.

USA Shipping Fee (48 States)

At LuLuLun, we offer Free FedEx for orders over $35 (excluding taxes) in U.S. all 50 states, or discounted rate of $8 for orders less than $35.

Shipping Method

Orders $34 and Less

Orders $35 and over

FedEx

$8 Flat Rate

FREE

USA Shipping Fee for Alaska and Hawaii

Shipping Method

Orders Less than $199

Orders $199 and over

FedEx

$19.99 Flat Rate

FREE

Note: Delivery times are basic on Fedex estimated, there is not 100% guaranteed to arrive within the estimated time frame.

          Please check on your order status to track on the most updated time frame.

Note: FedEx will make three attempts to deliver your package. After the final attempt, FedEx will call the customer

          and inform them of their delivery to be pick up at their near stations.

Note: There will be an additional $15 fee apply to your account if you request the mailing address change during the shipment processing

Note: Above shipment rate only apply to domestic ground packages under 30lbs.   

Note: At LuLuLun, we apologized that we currently Do Not Ship to the Following: 

Tracking:

Once your order has shipped, we will provide you with tracking number so you can track your package. A shipment notification, including tracking information will be sent to your email address when your order is processed and leaves our facility.

Unsuccessful Delivery:

LuLuLun USA is not liable for any loss caused by the customer providing inaccurate address or shipping information. It is the customer's responsibility to provide correct and accurate shipping address and information. Any charges or loss incurred by LuLuLun USA in the process of re-routing or making an address correction will be the responsibility of the customer. LuLuLun USA will make every attempt to contact the customer in advance to avoid additional shipping charges if possible. Please be sure to receive and sign for the package to avoid any loss of products. If delivery is attempted and the driver is unable to deliver the package, the shipping company will return the package to LuLuLun USA. Any charges incurred by LuLuLun USA due to unsuccessful delivery, will be the responsibility of the customer.

Returns & Refunds:

If you are not completely satisfied with your purchase, you may contact us within 15 days of purchase, and we are happy to assist you for your return.

LuLuLun USA accepts returns or refunds only after issuing a Return Merchandise Authorization. To receive a return and/or refund, please adhere to the following procedure:

1. Contact Customer Service with your purchase details and the reason for your return/refund to receive your Return Merchandise Authorization (RMA).

Email: info@lululunusa.com

Phone: 1-626-861-2292

2. Please return your package to the below address:

LuLuLun Return

2350 W. Valley Blvd. Alhambra, CA 91803

3. Be sure to include all products being returned (including all gifts or free merchandise provided with purchase).

4. Be sure to include all ORIGINAL PACKAGING, including the box, cloth, pouch and guidebook.

5. Write your Return Authorization (RMA) Number on the outside of the shipping box. (NOT ON THE ITEM PACKAGE) If the returned item(s) does not meet the Return Policy criteria (RMA # unused, and in new condition with all of the original packaging and accessories), then no refund will be given and the customer will be given the option to have the returning item(s) shipped back to him / her at their own expense.

To ensure we receive your package, be sure to keep a copy of the return tracking number for your records.

Return Shipping Cost:

If a return is due to any fault of the customer, such as the customer ordered an incorrect item(s), or the customer entered the delivery address incorrectly, the customer shall be responsible for the return shipping cost. If the return is due to any error or fault of LuLuLun USA, such as we shipped the incorrect item(s) or the item(s) was damaged upon arrival, LuLuLun USA shall be responsible for the return shipping cost.

Subscribe Today
Receive one piece of LuLuLun One facial mask
icon