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Free US Shipping over $35. 20% off on Selected masks with promo code PREMIUM35

Shipping Policy

SHIPPING AREA / ADDRESSES:

• Shipping Area: USA Only (50 States)

We ship only to physical addresses in the USA. We do NOT ship to any of the following:

• PO Boxes, APO, DPO or FPO addresses

• USPS Mail Box, FedEx Mail Box, any other type of public Mail Box

• International courier or transportation/shipping centers in the USA including

e.g.,  NewYorkMailBox.com

 

SHIPPING CARRIERS:

FedEx / USPS

 

U.S SHIPPING COST & DELIVERY TIMES:

*Due to the "Stay-Home" orders by the state of California and Los Angeles County as well as protecting our employees' health, we are operating online service with limited staff. This may affect your orders and delivery delay until further notice from the state. We sincerely apologize for your inconvenience. (Updated March 2020)

Our business time is Monday - Friday Pacific Time (excluding U.S. federal holidays)

The order must be placed by 12 pm PST to start processing the same day. Processing time typically processes within 2 business days (Monday – Friday). During the holiday season, shipping may take longer. Any order after 12 pm PST will roll over to the next business day to process.

If you wish to change the shipping address during the shipping process, there will be an additional $15 service fee applied to your account.
To avoid any complications with your delivery, we suggest to double-check and confirm your Shipping Information and Address is correct, deliverable, and complete (suite number, apt number, room number, zip code, etc.)

According to the California laws, local sales tax will be applied to the California residential address with their orders.

 

• USA Shipping Fee (50 States)

We offer Free USPS/FedEx Shipping for orders $35 or over (excluding taxes) in the U.S. all 50 states, or discounted rate of $8.00 for orders less than $35.

STANDARD SHIPPING via USPS or FedEx


Note: USPS / FedEx delivery times are estimated. We do not guarantee your order will be delivered within the estimated time frame.

          Please check your order status to track the most updated delivery date/time.

Note: FedEx will make three attempts to deliver your package. After the final attempt, FedEx will call the customer

          and inform them of their delivery to be picked up at their near stations.

Note: There will be an additional $15 fee apply to your account if you request the mailing address change during the shipment processing

Note: The above shipment rate only applies to domestic ground packages under 30lbs.

Note: At LuLuLun, we apologized that we currently Do Not Ship to the Following:  

          PO Box, APO, DPO and FPO

          International address other than USA

          International courier or transportation/shipping centers in the USA

 

• Ship to Hawaii and Alaska

Orders shipped to Alaska and Hawaii generally take longer. We use only USPS to ship to Hawaii and Alaska. We do not offer expedited shipping. 

 

BILLING TIME

Credit card funds authorized for the purchase will be captured only when your order ships from our warehouse. Orders typically ship within 1-2 business days from the time they are received.

 

TRACK PACKAGE

Once you’ve placed your order, we will send you a series of emails. 

The first is an Order Confirmation email, which will contain all your order details. The second will let you know when your order has been processed.

The third will let you know your order has been sent for delivery. After you receive the third email, you can track your order, using your order tracking number, by following this link: ORDER STATUS.

• Unsuccessful Delivery:

Lululun USA shall not be liable for any lost, stolen or damaged packages or for any delay caused by act or default of the shipping carrier. Lululun USA is responsible for orders until they leave our warehouse facility only. Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely.

It is the customer's responsibility to provide a correct and accurate shipping address and information. Any charges or losses incurred by Lululun USA in the process of re-routing or making an address correction will be the responsibility of the customer. Lululun USA will make every attempt to contact the customer in advance to avoid additional shipping charges if possible. Please be sure to receive and sign for the package to avoid any loss of products. If delivery is attempted and the driver is unable to deliver the package, the shipping company will return the package to Lululun USA. Any charges incurred by Lululun USA due to unsuccessful delivery will be the responsibility of the customer.

 

RETURN POLICY:

To provide our customers with the best shopping experience, we have a Product Return & Exchanges Service. If you receive a product with which you are not satisfied or have any quality issue, please feel free to contact Lululun USA Customer Service within 15 days of receipt of your order (returns and exchanges will not be provided after this date has passed).

LuLuLun USA accepts returns or refunds only after issuing a Return Merchandise Authorization. To receive a return and/or refund, please adhere to the following procedure:

1. Contact Customer Service with your purchase details and the reason for your return/refund to receive your Return Merchandise Authorization (RMA).
Email: info@lululunusa.com
Phone: 1-626-861-2292

2. Our customer service specialist will review the return/exchange and will notify you of approval or denial and will guide you on the next steps.

3. Please return your package to the below address:
Lululun USA, Attn. Web Returns
14888 Los Angeles Street, Irwindale, CA 91706

4. Be sure to include all products being returned (including all gifts or free merchandise provided with purchase).

5. Be sure to include all the ORIGINAL PACKAGING.

6. Write your Return Authorization (RMA) Number on the outside of the shipping box. (NOT ON THE ITEM PACKAGE)

If the returned item(s) does not meet the Return Policy criteria (RMA # unused, and in new condition with all of the original packaging and accessories), then no refund will be given and the customer will be given the option to have the returning item(s) shipped back to him/her at their own expense.

To ensure we receive your package, be sure to keep a copy of the return tracking number for your reference.

Your return will be processed promptly upon arrival once our specialists receive the item and approve the request. Please allow 7-10 business days from the shipping date for your account to be credited. Shipping and handling are not refundable.

• Return Shipping Cost:

If a return is due to any fault of the customer, such as the customer ordered an incorrect item(s), or the customer entered the delivery address incorrectly, the customer shall be responsible for the return shipping cost. If the return is due to an error or fault of Lululun USA, such as we shipped the incorrect item(s) or the item(s) was damaged upon arrival, Lululun USA shall be responsible for the return shipping cost.