SHIPPING AREA / ADDRESSES:

■  Shipping Area: USA (50 States) and Canada (Customers are responsible for customs taxes and duties)

We ship only to physical addresses in the USA and Canada. We do NOT ship to any of the following:

• PO Boxes, APO, DPO or FPO addresses
• USPS Mail Box, FedEx Mail Box, any other type of public Mail Box
• US territories other than 50 states
• International courier or transportation/shipping centers in the USA including
e.g.,  NewYorkMailBox.com

■  Shipping Carriers
UPS / USPS for US Addresses & DHL / USPS for Canada Addresses

U.S SHIPPING COST & DELIVERY TIMES:

Our business time is Monday - Friday Pacific Time (excluding U.S. federal holidays)
The order must be placed by 12 pm PST to start processing the same day. Processing time typically processes within 2 business days (Monday – Friday). During the holiday season, shipping may take longer. Any order after 12 pm PST will roll over to the next business day to process.
If you wish to change the shipping address during the shipping process, there will be an additional $15 service fee applied to your account.
To avoid any complications with your delivery, we suggest to double-check and confirm your Shipping Information and Address is correct, deliverable, and complete (suite number, apt number, room number, zip code, etc.)
According to the California laws, local sales tax will be applied to the California residential address with their orders.

■  USA Shipping Fee (50 States)
We offer Free USPS/UPS Shipping for orders $35 or over (excluding taxes) in the U.S. all 50 states, or a discounted rate of $8.00 for orders less than $35.

STANDARD SHIPPING via USPS or UPS
• Orders under $35         $8.00 Flat Rate
• Orders $35 and over    FREE

Please Note:
• Orders more than $100 will be shipped with Signature Required Service with or without the customer's request in order to avoid lost package after the delivery. (Updated August 2020)
• Delivery times are basic on USPS / UPS estimated, there is not 100% guaranteed to arrive within the estimated time frame.
• Please check on your order status to track the most updated time frame.
• USPS / UPS will leave a note if the shipment is required a Signature. Please contact or visit the office that is stated on the note to pick up your package.
• There will be an additional $15 fee apply to your account if you request the mailing address change during the shipment processing
• The above shipment rate only applies to domestic ground packages under 30 lbs.
• At Lululun USA, we apologized that we currently Do Not Ship to the Following:

PO Box, APO, DPO and FPO
International address other than USA
International courier or transportation/shipping centers in the USA
US territories other than 50 states

■  Ship to Hawaii and Alaska
Orders shipped to Alaska and Hawaii generally take longer. We use only USPS to ship to Hawaii and Alaska. We do not offer expedited shipping.

■  Shipping Fee for Canada

Shipping Carrier: DHL / USPS
• Orders Less Than $100    $23.99 Flat Rate
• Orders $100 and over      FREE

All Canada orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your Lululun USA order and/or shipping total. Lululun USA is not responsible for fees associated with imports. All fees must be paid by the parcel recipient.
You may want to check how much duty and taxes are prior to placing an order from this link (Canada Border Service Agency).

BILLING TIME
Credit card funds authorized for the purchase will be captured only when your order ships from our warehouse. Orders typically ship within 1-2 business days from the time they are received.

TRACK PACKAGE
Once you’ve placed your order, we will send you a series of emails.
The first is an Order Confirmation email, which will contain all your order details. The second will let you know when your order has been processed.
The third will let you know your order has been sent for delivery. After you receive the third email, you can track your order, using your order tracking number, by following this link: ORDER STATUS.

■  Unsuccessful Delivery:
Lululun USA shall not be liable for any lost, stolen or damaged packages or for any delay caused by act or default of the shipping carrier. Lululun USA is responsible for orders until they leave our warehouse facility only. Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely.

It is the customer's responsibility to provide a correct and accurate shipping address and information. Any charges or losses incurred by Lululun USA in the process of re-routing or making an address correction will be the responsibility of the customer. Lululun USA will make every attempt to contact the customer in advance to avoid additional shipping charges if possible. Please be sure to receive and sign for the package to avoid any loss of products. If delivery is attempted and the driver is unable to deliver the package, the shipping company will return the package to Lululun USA. Any charges incurred by Lululun USA due to unsuccessful delivery will be the responsibility of the customer.

RETURN POLICY:

To provide our customers with the best shopping experience, we have a Product Return & Exchanges Service. If you receive a product with which you are not satisfied or have any quality issue, please feel free to contact Lululun USA Customer Service within 15 days of receipt of your order (returns and exchanges will not be provided after this date has passed).

LuLuLun USA accepts returns or refunds only after issuing a Return Merchandise Authorization. To receive a return and/or refund, please adhere to the following procedure:

1. Contact Customer Service with your purchase details and the reason for your return/refund to receive your Return Merchandise Authorization (RMA).
          Email: info@lululunusa.com
          Phone: 1-626-861-2292
2. Our customer service specialist will review the return/exchange and will notify you of approval or denial and will guide you on the next steps.
3. Please return your package to the below address:
          Lululun USA, Attn. Web Returns
          14888 Los Angeles Street, Irwindale, CA 91706
4. Be sure to include all products being returned (including all gifts or free merchandise provided with purchase).
5. Be sure to include all the ORIGINAL PACKAGING.
6. Write your Return Authorization (RMA) Number on the outside of the shipping box. (NOT ON THE ITEM PACKAGE)

If the returned item(s) does not meet the Return Policy criteria (RMA # unused, and in new condition with all of the original packaging and accessories), then no refund will be given and the customer will be given the option to have the returning item(s) shipped back to him/her at their own expense.

To ensure we receive your package, be sure to keep a copy of the return tracking number for your reference.

Your return will be processed promptly upon arrival once our specialists receive the item and approve the request. Please allow 7-10 business days from the shipping date for your account to be credited. Shipping and handling are not refundable.

■  Return Shipping Cost:
If a return is due to any fault of the customer, such as the customer ordered an incorrect item(s), or the customer entered the delivery address incorrectly, the customer shall be responsible for the return shipping cost. If the return is due to an error or fault of Lululun USA, such as we shipped the incorrect item(s) or the item(s) was damaged upon arrival, Lululun USA shall be responsible for the return shipping cost.